AUTHOR: Marty, a.k.a. canape TITLE: Letters DATE: 8/31/2009 02:31:00 PM ----- BODY:
Dear Blue Cross Blue Shield,

Thank you for having not one, but two very nice ladies available to help me over the phone today. I now understand better why I had to shell out a large chunk of money for my one routine ultrasound that is supposed to be included in my global maternity plan.

While your customer service people were nice and helpful, it doesn't change the fact that I'm getting screwed here. Having switched from an OB to a midwife will save you a huge amounts of money. The three days that I won't spend in the hospital this time? Will save you a huge amount of money. All of the decisions that I am making in this pregnancy happen to save you huge amounts of money.

So why is it that it's costing me so much more?

Sincerely,
Just another American frustrated with health care and insurance companies


Dear Jardin people,

You make a lovely crib. I did not mean to break it when I was so pissed off earlier today. I now know that I can't yank the rail up that hard. At least not without breaking the little plastic parts on the bottom.

The fact that you are sending me the new parts free of charge and so quickly is very nice, and it makes me wonder if you realize that it's my own damn fault the thing broke in the first place.

Sincerely,
A mommy who seriously needs a break


Dear Glenn,

I'm guessing that working at Babies'R'Us in the furniture department is not your dream job. Maybe you had your sights set on something white collar, 8-5, that came with a company car. I don't know. Maybe, you are really good at retail.

However, I for one, am grateful that you work there. You probably just thought you were doing your job, but unless your job description includes dealing with insanely hormonal pregnant women who cry on the phone to you while their toddlers scream and throw things in the background? Unless it includes that, you went way above and beyond today.

I didn't know the brand, the model number, or where it was made. You knew your cribs so well, that you helped me identify it over the phone by describing a couple of specific parts on it. When you realized that I still had one child using the crib, you asked if you could call me back so you could see if there were parts you could take off a crib in stock so I could have them today.

When you couldn't actually get the parts for me today, you instead gave me the part numbers and phone number and everything else I needed to order them myself so they would get to me faster. You did pretty much everything but come to my house and dial the phone for me.

My day sucked. You not only helped my fix Bird's crib, you helped fix my day. I should probably tell your boss.

Sincerely,
That same mommy who seriously needs a break

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----- COMMENT: AUTHOR:Anonymous Lisa DATE:Monday, August 31, 2009 at 4:20:00 PM EDT Definitely tell Glenn's boss. ----- COMMENT: AUTHOR:Anonymous Susie DATE:Monday, August 31, 2009 at 5:23:00 PM EDT Oh yes, please tell Glenn's boss. Glenn is obviously customer service oriented, although I am willing to bet that a retail job at a place called BabiesRUs means that hormonal pregnant women and tantruming toddlers ARE part of the territory. ----- COMMENT: AUTHOR:Anonymous Amo DATE:Monday, August 31, 2009 at 9:30:00 PM EDT I love the letters idea! ----- COMMENT: AUTHOR:Anonymous Beril DATE:Monday, August 31, 2009 at 11:50:00 PM EDT Uhh as a retail associate.. please tell Glenn's boss. It will make his life better at work. ----- COMMENT: AUTHOR:Anonymous @sweetbabboo DATE:Tuesday, September 1, 2009 at 7:56:00 AM EDT I'm so glad to know that I'm not the only one that has a tendency to break things when I'm angry. Someday when I get a chance to really write again, I'll have to share the story of how I got a new kitchen faucet. ;)

-Abby ----- COMMENT: AUTHOR:Anonymous Jessica DATE:Tuesday, September 1, 2009 at 10:41:00 AM EDT I'm so sorry that you totally need a break... I've SO been there :)
Also, what an awesome dude Glenn is. It sounds like regardless of what his dream job is, he's taking this one to heart. I love people like that. They make me super happy :) ----- COMMENT: AUTHOR:Anonymous Mamma Pie DATE:Tuesday, September 1, 2009 at 6:23:00 PM EDT Have you switched to a birthing center? Specifically...WBAWC? I had my little berry there last August specifically 'cause I didn't want to stay in the hospital when I could be in my own space. Just curious 'cause you're mentioning midwives and I know you've blogged about the place before. They are so, so, SO wonderful. Good luck to you!! ----- COMMENT: AUTHOR:Anonymous Mrs. Chicken DATE:Wednesday, September 2, 2009 at 8:32:00 AM EDT I hope your day is better today.

xoxoxo ----- COMMENT: AUTHOR:Anonymous Jenn DATE:Thursday, September 3, 2009 at 9:12:00 AM EDT Your letter to Blue Cross was so much kinder than mine.

And Karma dictates that you must tell Glenn's boss.

And I hope you get that break; I hope that most of all. ----- COMMENT: AUTHOR:Anonymous Chelsea + Jonathan DATE:Monday, September 7, 2009 at 1:56:00 PM EDT Hey, I'm Abby's sister-in-law and found your blog through hers. I'm getting prenatal care at WBWC and also have BCBS and now wondering... will they not cover the ultrasound because it's not done by the WBWC people but by UNC? Or is it something else? Do I need to do something special to get it covered? Aaah so many questions :) ----- COMMENT: AUTHOR:Anonymous Al_Pal DATE:Friday, October 9, 2009 at 9:37:00 AM EDT Awww, gosh. I hope you got a chance to tell Glenn's boss. ;p ----- --------